Version 2026-06-25 · In force from 25 June 2026
A Housekeeping license is a one-time digital purchase delivered immediately. If it doesn’t work as described, we’ll make it right — write to contact@poietic.studio within 14 days.
The license is digital content: your license key is generated and shown to you immediately after payment. Purchases are sold and processed by Paddle.com Market Ltd as merchant of record; Paddle issues your receipt and processes any refund.
As a consumer you normally have a 14-day right of withdrawal on distance purchases. Because the license is digital content supplied immediately, you are asked at checkout to consent to immediate supply and to acknowledge that you thereby lose that right once delivery begins (Article L.221-28 13° of the French Consumer Code). This does not affect your statutory legal guarantees, nor the goodwill refund below.
Independently of the above, if within 14 days of purchase the Software does not work as described — for example your key won’t activate, or a Paid Feature is broken — contact us and, once we’ve confirmed the issue can’t be readily resolved, we will arrange a full refund. We deal with refund requests in good faith and won’t hide behind the withdrawal waiver when the product genuinely didn’t deliver.
Approved refunds are processed by Paddle to your original payment method, normally within a few business days. Any taxes charged are refunded with the payment.
Email contact@poietic.studio from your purchase email, with your Paddle receipt or order reference and a short description of the problem. You may also contact Paddle directly using the help link on your receipt.